luxury apartments

Don’t take our word for it listen to what our customers have said - 100% enjoyed their stay and would definitely return !!

Feedback is now taken from an online survey sent to guests straight after the first night courtesy call we provide, this has replaced the paper based survey we initially used but the questions and ratings are the same. Guests have the chance to rate our apartment good/average/poor on a number of categories - some similar comments have been combined but all comments are recorded and feedback is unedited. Many guests have said we should have an excellent rating - currently we are unable to do this !

There is also unprompted feedback on our facebook site (covers both our 3 apartments) and our new google maps entry.

Last Update: 24/04/2024.

Our survey form asks the following questions and this is the summary of the ratings we have received. If you click on the link you will see all the feedback comments made or you can just read the examples below the score. Please do have a look - some of this is lovely !

  • Question 1: Was the correspondence received about your holiday clear and understandable ?
  • Score:        100% Good

    ”Excellent...”, “Perfect...”, “Fantastic instructions...”, “No stone left unturned...”, “The correspondence was excellent...” , “Very clear, everything you could possibly need to know !”, “Correspondence was excellent far better than good”

    Click here to see all the comments made

  • Question 2: How did you rate the cleanliness of the apartment ?
  • Score:        99.4% Good/0.6% Average

    “Better than good. Excellent.”, “Excellent...”, “Excellent plus...”, “Cleaner is a gem...”, “Fabulous...”, “Absolutely spotless...”, “Faultless - better than my house !”, “Felt like a brand new apartment...”, “It was excellent. Thank you to the wonderful cleaners”

    Click here to see all the comments made

  • Question 3: Did you find the apartment well equipped ?
  • Score:        100% Good

    “Extremely well equipped and great that we were sent an inventory prior to our stay ! Significantly reduced the amount of things we would normally take with us !”,”Only thing missing is a butler...”, “Excellent...”, “Amazing...”, “Good isn’t a high enough option...”, “Brilliant...”, “10+...”, “Everything we needed & more...”, “Everything had been thought of. I've never been to another holiday apartment with so much to offer !”

    Click here to see all the comments made

  • Question 4: Was the “holiday pack” useful ?
  • Score:        100% Good

    “Fantastic. Good to know whats out there with an insight into prices”, Excellent...”, “Best ever seen...”, “Told us everything we needed to know...”, “Everything in there...”

    Click here to see all the comments made

  • Question 5: Was the apartment “good value for money” ?
  • Score:        98.4% Good/1.6% Average

    “Amazing. We had many friends there this week who had apartments. Not nearly as good as this and more expensive.”, “Very comfortable and well equipped in fantastic location”,”Exceptional value...”, “Excellent...”, “You certainly get what you pay for...”, “Very good value & great location...”

    Click here to see all the comments made

We also ask people for “any other comments” they wish to make - click here to see  what they say and here’s a few examples:

    “As alwasys, this is the best place to stay in Whitby, no question !”, “You will not regret staying in Penthouse !”, “I have stayed in many other cottages, apartments and rooms in Whitby over the years, but since discovering Janette's Whitby Penthouse I will not stay anywhere else.  It is the best accommodation in Whitby, without question.”, “Janette and Chris do everything they can to ensure we have a wonderful holiday, we arrived and there was a bottle of prosecco, a card and goodies for Ruby our dog, they remembered it's our wedding anniversary whilst we are here, how wonderful !”, “Thank you both - you are amazing !”, “Stayed here many times, fab apartment”,”We have always loved staying in this apartment and whenever we come to Whitby this is the place we would wish to stay in !”, “Apartment is lovely, very well equipped. Immaculately clean, good location. Have already booked for next year !”, “Fabulous apartment !!! Attention to detail excellent. Cleanliness 100%. Loving every minute !”, “We have been coming to Whitby for a few years as it has a special place in our hearts and stopping in the penthouse makes everything perfect , can’t thankyou enough Janette & chris such an amazing apartment !”,”Wouldn’t stay anywhere else !”, “The space, comfort and facilities were second to none...!”, “An amazing place to stay . Cannot recommend enough . You might say I am lost for words !!”, “Fabulous accommodation. Well equipped with everything you could think of. The attention to detail was amazing. The Penthouse was exceptionally clean and tidy, together with great customer service”, “Another wonderful stay in Penthouse”, “Fantastically well equipped. Great location, extremely happy. So many essentials provided that I would otherwise have to buy or pack, for example tinfoil, Washing up liquid etc.”, “We can see that you both really care about your business and want your customers to have the best time. Thank you for letting us enjoy your beautiful apartment.”, “We were there for our wedding and the owners went to the trouble of leaving some gifts and decorating the apartment, it was a lovely touch and much appreciated !”, “Unless you stay in the Penthouse apartment in Whitby you won't realise what you're missing when you stay in other apartments...”, “Amazing apartment...”, “Absolutely brilliant...”, “Completely overwhelmed...”, “Excellent home from home...”, “Beautiful...”, “We have stayed all over the UK and nowhere compares to your apartments...”, “Janette & Chris were very helpful. Nothing was too much trouble. Very nice people to deal with from start to finish”, “A wonderful apartment, owned by lovely people who care about their customers !”, “Clean, comfortable apartment, ideally situated and very friendly and helpful hosts. Thank you.”, “We love staying here and have already booked for next year.”

We also ask people for “any suggested improvements”. We really do listen to what people say and if you click here you will see what people have suggested and also what has been implemented by us in response to this feedback - note that older suggestions have been removed where they have been actioned. Here’s a few examples:

    “Internet access”, “OS maps”, “Blankets”, “Bowls for curry”, “Fan for during summer”, “Pet friendly pub guide”, “Storage boxes”, “Split holiday pack into 2” - all implemented !!

But there are also these comments:

    “The whole experience from booking to arriving and staying at the apartment was excellent !”, “Can’t wait to tell our friends about this fantastic apartment...”, “Janette and Chris did everything and more to make our visit memorable...”, “None - perfect in every way...”, “We can’t think of anything...”, “Where are the excellent boxes - good isn’t enough !”, “Can't improve on perfection !”

Note: Feedback is very important to us so please keep telling us what you like and even things you don’t like or think we should change - we do act on what you say...

Owner: Janette Lee

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