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“This stunning apartment is simply the best in Whitby. Over the years, I've stayed in many cottages, apartments and rooms all over town, but since discovering the Penthouse I will not now stay anywhere else. In fact, even though I now live in Whitby, I still book the Penthouse for my holidays when friends come to stay! The luxury of the private lift, the spotless like-new cleanliness, the incredibly well-equipped cupboards, the lovely views, the convenient location, the cosy atmosphere of an evening in the big, new sofa... this is why we keep coming back! And the owners are lovely and attentive, and only ever a phone call or email away. Can't wait till next time already! :-)”
“Very happy with our stay , we will be back , thanks !”
“We had a great break away with plenty to do in and around Whitby...”
“Lovely apartment. Very helpful owners. Excellent value for money...”
“Thank you and will see you again soon xx”
“Only problem that it goes too Quickly!!”
“Already booked for 2025. I would also recommend this to friends and colleagues “
“Everything was just fine ! as always ...”
“A super stay as always.glad the lift is working now.feels like home from home.never disappoints.” - we had a fault on the lift the previous time the guests stayed, only the second time this has impacted our guests
“If you come to Whitby you just have to stay here. We went to Magpies chippy, a cafe charging restaurant prices, we went to Trenches, a proper restaurant with ambiance, recommend the latter out of the two...”
“We come every year for the Northern soul weekend. If we couldn't get this apartment for some reason I would not come. Thankyou...”
“Chis and Janette go beyond expectations thank you”
“Restored our faith in Whitby , we will be back , we loved the penthouse decor and the doggy welcome gift was lovely...”
“Always enjoy a stay in the Penthouse. Will be back soon.”
“Weve had another lovely stay at Penthouse apartment and are looking forward to the next one ! “
“Lovely as always !”
!Excellent stay as always and we will be back for sure...”
“The only very slight niggle was that no parking scratch card was provided on arrival at the apartment. We did park for free, I think obtaining the last parking space in Whitby at the leisure centre. It was very busy due to the steam punk weekend. There were zone parking permits but these appear to only allow parking for 3 hours. I did mention this to Chris via text. I think it was an oversight and on this occasion did not detract from the enjoyment of the holiday. I think if I had to pay for two lots of 24 hour parking this would have been a concern, but due to being out of season the car parking was free so no issue really. Chris kindly looked into this for us, and like I saw was not an issue on this occasion...” - this was a mistake by the cleaner. I did offer to get her straight back down when I found out about this when doing the courtesy call but the guests were happy to stay where they were parked
“As always, this is the best place to stay in Whitby, no question; I stayed in a LOT of places in town before discovering the Penthouse, and now will not stay anywhere else. Penthouse views and quietness, coupled with private lift access, spotless cleanliness, and everything you could ever need tucked away in the cupboards, guarantees the perfect, effortlessly relaxing, holiday. I'm writing this in the Penthouse and already plotting my next visit. :-)”
“We love our visits to the Penthouse Apartment.. 1st class¦. Thank you...”
“You will not regret staying at the Penthouse !”
“We will be back!”
“We're in the middle of it (our stay) and so far we are loving it. The penthouse is brilliantly located, with easy access the to bustling centre and to the more sedate and beautiful coastal areas...”
“Had a wonderful time very conviniently situated...”
“Lovely stay, will definitely return...”
“Communications have been second to none. Excellent location too...”
“Easy access parking no problem.bedrooms comfortable but could do with a chair in there.not so good plates all chipped need replacing.echo speaker wouldn't work after being switched off because it wouldn't switch off first time used...” - There is a bar stool in the corner but we didn’t think a chair was a requirement, the plates have a few chips BUT we do say if any are dangerous leave them out for the cleaner to remove. The echo dot worked ok before and after, as with the lack of biscuits comment on the previous page we always say get in touch if there is a problem, we cannot do anyting about things such as this when we only get comments on a feedback form.
“I have stayed in many other cottages, apartments and rooms in Whitby over the years, but since discovering Janette's Whitby Penthouse I will not stay anywhere else. It is the best accommodation in Whitby, without question. And it feels so homely that it breaks our little hearts to leave and we have to start planning our next stay immediately!”
“Already booked for next year, and hopefully many more to come. Lovely gesture of a card and a bottle of cava for our 30th anniversary. Amazing thank you.”
“We didn't want to leave and can't wait to come back!”
“Just a fab holiday in a fab apartment !”
“I don't think you would find a better apartment for the price. “
“We always enjoy our stay at the Penthouse..”
“We had a great few days, despite the weather being very changable. Apartment is in a good position for the beach, town and coastal path...”
“Once again we have had a fab stay in the Whitby Penthouse. We both said it was like 'coming home' when we walked in...”
“Lovely apartment, great location...”
“I also appreciate that you let the apartment for individual days rather than just weeks or set part weeks. It really helped us when booking. Parking was an issue as we went during school holidays but it was good” - this is why we provide the car park permit, it isn’t often used but just gives that back up option !
“Stayed here on numerous occasions over the years and Chris and Janette take pride in making our stay special every time !”
“We will always stay here whilst present owners own it !”
!Such a lovely place to stay...”
“We usually stay in the sea view and never experienced a bad time.This occasion we booked into the penthouse apartment with no regrets fantastic break.The owners cannot do enough to help !”
“This is our "happy place" we have already booked next years holidays in this wonderful apartment !”
“Any issues are quickly resolved. Very impressed...” - DVD player didn't work so we recommended using Netflix, we have replacement DVD player for the next visit
“The apartment was great, very clean and a perfect place to come back to...”
“Extremely comfortable, well equipped apartment offering good value for money...”
“We’ve visited on a number of occasions and we are always impressed...”
“We absolutely loved staying in your beautiful apartment. It’s in a great location and we were all very sad to leave...”
“Janette and Chris work tirelessly to ensure we have absolutely everything we need and go above and beyond to help us if needed! Both apartments are top class, fit for Royalty to stay, this is our “ special place”❤️The only down side is having to go home! This is certainly our “ Happy place” Thankyou Janette and Chris once again!!”
“Love this apartment. Home from Home...”
“Great place to stay a real home from home !”
“Will definitely be back. Love Whitby and love the apartment. See you soon...”
“Already booked for next year and wanting ro book for 2024...”
“The main problem with the apartment is it's so like home we never want to go out!...”
“Communication is above and beyond. Fast fix on any issues even minor ones dorted immediately. Can't thank you enough....”
“Unfortunately we had to leave a day early as I was feeling unwell. We found out the following day (Sat) that we were both suffering with covid. We are isolating now but it won't stop us returning in the future...” - this is such a shame and we wish you a speedy recovery !
“A lovely well equipped apartment...”
“This Penthouse apartment is so special to us , Janette and Chris do everything they can to ensure we have a wonderful holiday, we arrived and there was a bottle of prosecco, a card and goodies for Ruby our dog, they remembered it's our wedding anniversary whilst we are here, how wonderful !! A huge thank you ������”
“The apartment exceeded our memories...”
“We booked this last minute for a birthday celebration few days away. It looked good on the site and we were more than satisfied when we arrived. It was perfect for our relaxing break. A real home from home. The phone call on the first evening was also a lovely touch. It really is reassuring to stay in an apartment where the owners care about the holiday makers’ experience. Thank you...”
“Fabulous apartment, really well equipped with everything and more. Extra touches of fresh milk , biscuits and doggy treats were much appreciated. Wouldn’t stay anywhere else in Whitby...”
“Janette and Chris work tirelessly in both apartments maintaining them to the highest standards possible, the added extras ie : bucks fizz , mince pies ,milk, tea, coffee xmas decorations and crackers that's without the toiletries , complementary pen and key ring ...phew , Thank you both , you are amazing ��”
“The double bed mattress was too hard for me and the hubby, but that’s just our opinion.. everyone is different...” - it’s a brand new medium firmness mattress - we try and go for the medium to try and cater for the majority
“Your apartments are so nice and very reasonably priced there are a lot of people after them !”
“We will have a comfortable, action packed stay here...”
“We have always loved staying in this apartment and whenever we come to Whitby this is the place we would wish to stay in...”
“Beautiful apartment on the west cliff, ideal location for eateries and drinks. The owners have thought of everything to make your holiday go well. The apartment is beautiful, superbly decorated and spotlessly clean...”
“Can't believe how well equipped this apartment is my husband and I were speechless. Everything has been thought of. Should he proud of yourselves...”
“Another fabulous break. An exceptionally well equipped apartment, and for us now…. A home from home. We couldn’t ask for anything more. Janette and Chris definitely go the extra mile to make their guests stay as comfortable as possible...”
“Beautiful apartment, spacious and well presented. Home from home, thank you. x”
“We loved our stay ! The apartment was lovely and so well equipped !”
“Excellent stay as usual !”
“Apartment is lovely, very well equipped. Immaculately clean, good location. Have already booked for next year !”
“Our second stay and we will no dount be returning ! Can’t fault it, it’s got everything !”
“Excellent apartment ! Attention to detail first class...”
“Fabulous apartment !!! Attention to detail excellent. Cleanliness 100%. Loving every minute in this luxurious penthouse apartment...”
“Excellent apartment - great value for money !”
“The whole experience from booking to arriving and staying at the apartment was excellent !”
“Everything was "spot on", lovely apartment, every mod con, tastefully decorated...”
“Can't wait to tell our friends about this fantastic apartment !”
“We really enjoyed our stay. The weather was very challenging but we were snug in the apartment, cosy and plenty of choice of entertainment so being indoors was not an issue...”
“Clean, comfortable apartment, ideally situated and very friendly and helpful hosts. Thank you...”
“We love staying here and have already booked for next year...”
“Chris & Janette - you know we love coming to your apartments !!”
“Provision and ease of parking a big factor in our choice...”
“Another enjoyable stay...”
“Wonderful again...”
“Enjoyed taking stairs down - but lift back up much appreciated after long day !”
“Would only ever stay at the penthouse when visiting Whitby...”
“Most definitely. Janette and Chris did everything and more to make our visit memorable...”
“Always a pleasure to stay as home from home. Will be back again. We love that you don’t have to pack so much stuff especially when you have little ones as so much easier. Loved the extra touches which we haven’t had before like complimentary milk and biscuits!”
“Nothing could be done to make it even better...”
“Second time we've stayed. Just as wonderful as the first time. We love it. Just like home from home it's so well equipped. Chris and Jeanette definitely go above and beyond to ensure their guests are happy...”
“We have been coming to Whitby for a few years as it has a special place in our hearts and stopping in the penthouse makes everything perfect , can’t thankyou enough Janette & chris such an amazing apartment !”
“Next time can’t come soon enough , home from home what more can we say xx only thankyou xx !”
“Fantastic stay again, hopefully be back soon, thank you...”
“Lovely apartment in a great part of Whitby,near to the beach and a short walk into town !”
“Thank you .. we had a fabulous stay yet again. Hope you have a lovely Christmas and we will be re booking again for next year...”
Bedding could be higher quality with matching pillow cases...” - For some reason the cleaner mixed up the different coloured pillowcases, if we had known we would have resolved this immediately
“The space, comfort and facilities were second to none. The private entrance via the lift made it seem very much like your "own home" for a few days. We were very impressed overall. Also very good for or parking. Excellent location...”
“Location is fantastic. The apartment is absolutely fabulous...”
“We are in the category of 'some return, many times’. And we will continue to !”
“An amazing place to stay . Cannot recommend enough . You might say I am lost for words. Thank you..”
“Will definitely return. Love Whitby and love these apartments...”
“Fabulous accommodation. Well equipped with everything you could think of. The attention to detail was amazing. The Penthouse was exceptionally clean and tidy, together with great customer service. We have had a great time and will certainly be recommending you to all our friends and family. Thank you so much!”
“Another wonderful stay in penthouse...”
“Fantastically well equipped. Great location, extremely happy. So many essentials provided that I would otherwise have to buy or pack, for example tinfoil, Washing up liquid etc...”
“We can see that you both really care about your business and want your customers to have the best time. Thank you for letting us enjoy your beautiful apartment.”
“We were there for our wedding and the owners went to the trouble of leaving some gifts and decorating the apartment, it was a lovely touch and much appreciated !”
“Unless you stay in the Penthouse apartment in Whitby you won't realise what you're missing when you stay in other apartments. It's well positioned, superbly decorated, everything you needd is there apart from your clothes. The photos of the apartment are good but it's 100% better when you step out of the lift into the apartment itself. It's a special place!”
“The apartment more than fullfilled the expectations portrayed in the details on the website. Credit to yourselves as owners...”
“Loved our stay, would recommend to anyone !”
“Having stayed in Whitby many times in a variety of accommodation, this is definitely up there with the best. Great location and great apartment”
“Another wonderful stay. As always felt like home from home and we will be returning...”
“Beautiful apartment, well equipped, good location - we will be going back !”
“Had 3 nights in the penthouse apartment - its beautiful and we would fully recommend...”
“Had a wonderful time, very comfortable and a home from home...”
“A really well furnished comfortable apartment, the beds are extremely comfortable and the views are fantastic...”
“Not sure if the numbers on the central heating thermostat dial reflected the actual temperature.” - had it recalibrated
“Our 3rd stay and just as enjoyable as our first visit...”
“We couldn't fault the apartment itself - perfect location and well equipped...”
“The apartment was beautiful, a real home from home....”
“It could do with a light in the hallway when you enter the property as it was a little dark” - there is one but it had been moved into the twin bedroom, now moved back
“Amazing apartment, best so far...”
“What a lovely relaxing place to stay...”
“You’ve already been recommended to others !”
“We visit Whitby regularly and will definitely stay here again ! The location and attention to touch was great !”
A wonderful apartment, owned by lovely people who care about their customers !”
“Amazing apartment, would stay again when in Whitby...”
“Your flat makes a delightful base to explore Whitby and the surrounds. Love the modern interior...”
“I think you have thought of everything...”
“We were completely overwhelmed by the beautiful apartment. It is just as fabulous as your other one. Your décor is lovely. The duck egg blue just beautiful. We have had the most wonderful few days. Both of your apartments are equipped to the same very high standard and we love both...”
“Simply amazing...”
“Too many trinkets and ornaments for us - not quite enough space in bathroom to put our own toiletries than on window ledge. No bath towels, if I'd have known I'd have brought my own” - guest toiletry storage is available but had been used by the compliementary items which have now been put in their correct place, bath towels are provided but not batn sheets, these weren’t available in the range we chose
“The place is amazing - you really have thought of everything. Many, many thanks - the while family was really impressed...”
“Had 3 nights in the penthouse apartment - its beautiful and we would fully recommend”
“Really well equipped. You’ve thought of everything...”
“Absolutely brilliant...”
“Excellent home from home, so comfortable...”
“Extremely well equipped, thank you. Because the appt is so beautiful, we appreciated the cleaning materials so we could keep it that way...”
“The phone call to ensure we had arrived safely was very much appreciated - never had that before...
“Everything is outstanding...”
“Very high standard...”
“My children didn’t play with any of their toys they’d brought ! They very much enjoyed your toys, books, pens and games. Thank you...”
“Very well catered for. A pleasure to come here...”
“Thank you for accommodating us at such short notice...”
“We have stayed in apartments all over the uk. None compare to either of your Whitby apartments. Just keep doing it the way you are - fantastic...”
“I think you really care for those staying - I think you are nice!!!”
“Thank you for a wonderful holiday in your beautiful apartment”
“Very friendly and helpful...”
“Lovely...”
“An honourable mention for the “Singing Kettle” in Baxtergate for an excellent breakfast - a no nonsense cafe...”
“Couldn’t have been any better...”
“Wish we could stay for a fortnight...”
“Will definitely be back again...”
“We had an excellent holiday and loved both the apartment and Whitby - something for everyone...”
“Really lovely apartment - the DVD’s were great for the kids as the weather was very good. We stay away regularly and this is one of the nicest and best equipped apartments we’ve ever stayed in...”
“A great deal of care and good taste has very evidently been put into place. Location, style and facilities, all excellent...”
“Amazed at how much thought has gone into our comfort. Really appreciated the phone call to welcome us...”
“Don’t think we need to fill in the form. The fact that we’ve returned for the 3rd time says it all ! Thanks for the bottle of wince, the gesture was appreciated !”
“Everything we needed was there - never been anywhere as well equipped !”
“Very modern - everything thought of you could need !”
“We wanted fro nothing as the apartment was comfortable and well equipped...”
“Everything was perfect...”
“Keep doing what you do, your apartments are wonderful...”
“Fantastic ! Such a high standard ! Keep up the good work !”
“Can’t fault the place...”
“Very nice, beautifully done...!
“Double mattress slightly too soft for my old bones...” - mattress is medium firmness to try and please as many people as possible
“it is a pleasure to walk into and is so modern and spotlessly clean, that our comment on arrival was 'Wow, this is beautiful'. We were all very comfortable and the grandchildren were really at home and happy there. The views from the living / dining room are stunning and yes we loved it and would like to say thank you very much for the opportunity to stay there...”
“Brilliant holiday due to an amazing apartment...”
“The apartment was great, we will be rebooking...” - as stated, the guests have re-booked
“Can’t improve on perfection...”
“We liked the picture in the hall so much, we bought one. It was nice to be in such a well thought out apartment with everything we needed covered...”
“Will recommend to family and friends...”
“I would like to thank you for allowing us to use your beautiful Penthouse flat, making a lovely holiday which was just what the family needed after the recent bereavement...”
“Excellent accommodation - lovely view...”
“I would prefer a much later check out time on the last morning - 10am is early - more like a hotel than apartment. During Goth weekend people stay out until 2am etc. Some hotels recognise this and extend checkout times...” - Customer had not requested this upon booking and our Terms & Conditions state arrival and departure time, so requirement not known until feedback form. Customer advised to request this next time and we can price accordingly.
“Fabulous apartment with a peaceful and relaxing atmosphere - perfect!”
“Appreciated your courtesy call - it's the attention to your guests that makes this a perfect holiday...”
“Everything was 1st class, we love it. There is nothing that I can suggest that could be improved on. The double bed is so comfortable I would like to know the name of it” - Mattress is Acacia by Times beds - we have them at home !
“This is the best apartment we have had in Whitby. Perfect”
“Everything like home from home. Brill...”
“Paul says 'You can't fault this beautiful place' and we all agree...”
“Courtesy telephone call is very good customer service...”
“Couldn’t find any fault at all...”
“This was 'exactly' what we needed! I honestly spent half an hour wandering around in awe of how fantastic the place is. I'm amazed at how you have catered for every eventuality with the facilities and accessories - from the amazing ice-making freezer to the pastry brush!. I absolutely love this place and thank you for everything! I'm excited about our next stay! The kids had a great time too!!”
“Fantastic location and stunning views...!”
“Excellent apartment...!”
“Had a great time in whitby and in the apartment as previously mentioned, the holiday pack file is too full. It might be easier broken up into 2 files, but just a very minor thing...” - split into 2 and put in new binders
“Lovely apartment...”
“Love the apartment. Very impressed with everything. Kids loved the toys...”
“Apartment well supplied. Extremely well thought out. Certainly has the wow factor!”
“Fabulously equipped apartment, wanted for nothing...”
“Could you have a word with 3 or 4 of the seagulls!!”
“The apartment was wonderful. Everything worked...” - glad to hear it !
“Thank you for providing Tea & Sugar” - and lots more besides !!
“First class holiday !”
“We love the flat and Whitby and Folk Week. We appreciate your attention to detail. Thanks for everything, well thought out !”
“Chris was very helpful - thank you so much !”
“Have stayed in many holiday apartments over the years but this one was exceptional - made our stay in Whitby that much nicer !”
“Beautiful place with everything we needed and much much more. Comfortable and nicely decorated. Very impressed..”
“Home from home - a beautiful apartment !”
“Another great stay but 2 nights is just not long enough !”
“Home from home….. Love it…. Definitely be back…..”
“Nice balance between seclusion and shops. The beach was great for dog walking and the town was close at hand for entertainment !”
“The apartment was brilliant, there is everything you could need and more and in a great location ! We had a great weekend and I will tell all my friends and family to try and get a break in your fabulous apartment !”
“For this survey "Good" is an understatement !We found the whole experience excellent !!”
“We had a lovely stay ! Location is great and the apartment well kitted out and comfortable. We had a lovely stay and will definitely consider booking with you again when we are next in Whitby - thank you !!”
“Very satisfied with the apartment - met our requirements entirely..”
“Janette & Chris were very helpful. Nothing was too much trouble. Very nice people to deal with from start to finish !”
“We like the ease of turning up and getting into the apartment with the keys in the key safe, the spare and emergency keys are a great idea. Loved the idea of the lift into the apartment !”
“Second and third visit planned - what else can I say !!”
“It was perfect !”
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